Refund policy

Cancellation & Refund Policy

Last updated: September 20, 2026

At Georgi Travels, we provide private tours, airport transfers, and travel experiences across Georgia. By booking a service with us, you agree to the cancellation and refund terms below.

1. Payment Options

We offer two booking options:

• Pay Online in Full

Secure online payment via available payment methods at checkout.

• Reserve Now, Pay on Arrival

Reserve your booking by paying a 10% deposit online. The remaining balance is paid in cash on the day of the service. (We accept USD, EUR, GEL)

2. Customer Cancellations

Cancellation requests must be submitted via email, WhatsApp, or phone.

Refunds are calculated from the scheduled start time of the service.

📞 WhatsApp / Phone: +995 510 001 585
✉️ Email: info@georgitravels.com

A. Fully Paid Online Bookings

7 days or more before the scheduled service:

Full refund (excluding non-refundable payment processing fees, if applicable)

Between 3 and 7 days before the scheduled service:

50% refund

Less than 3 days before the scheduled service:

No refund

B. Deposit Bookings

The 10% deposit is non-refundable.*

*If you contact us at least 72 hours before the scheduled start time, your deposit can be transferred to a new date, subject to availability.

3. Remaining Balance (Deposit Bookings)

The remaining balance is due in cash on the day of the service, before the service begins. If the balance is not paid, we may refuse to provide the service and the deposit will not be refunded.

4. No-Shows

If a customer fails to arrive at the agreed meeting point without prior notice, the booking is treated as a no-show. No refund is issued for prepaid amounts, and the deposit is forfeited for deposit bookings.

5. Changes to Bookings

• Date changes are subject to availability
• Requests should be made at least 24 hours before the tour start time
• We will do our best to accommodate reasonable changes whenever possible